Shipping To Over 200 Countries
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-21 Business days and in rare cases 30+ days|
|Canada, Europe||10-21 Business days and in rare cases 30+ days|
|Asian||7-15 Business days and in rare cases 19+ days|
|Other countries||15-30 Business days and in rare cases 50+ days|
*This doesn’t include our 2-5 day processing time.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
We usually declare less than $20, if you have special requirements, please contact us.
Customs Duties and Taxes
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Please contact the local customs office in the relevant jurisdiction for additional information on customs policies or duties.
Customs clearance procedures and inspections can cause delays beyond our original delivery estimates. Katwi is not responsible for delays in shipping caused by extraneous factors (such as weather, inspections, incorrect addresses, labor disputes, and/or transportation problems). We cannot be responsible for lost or damaged packages.
If you have any other questions, please contact us and we will do our best to help you out.