Shipping address should be in English
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations.
If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead.
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
Will My Items Be Sent In One Package?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
What Is A Coupon?
Katwi offer various coupons for discounts and from time to time even free products.These discounts are unlocked by using a coupon code. To use the coupon, simply put the coupon code in the “coupon” section when you are making an order on the checkout page.
Why Is My Coupon Not Working?
If your coupon is not working, the reason will be given when you try to apply the coupon code. Common reasons include:
1. The coupon has expired.
2. The coupon may have been used already.
3. The coupon can only be used a limited amount of times and has reached this limit.
4. The coupon code has been incorrectly entered.
5. The items in your cart can not be used with the coupon. Some coupons are restricted to certain products, categories or promotion pages. If you have a coupon that is not working and you don’t know why, please contact us.
6. Each coupon has a limited number of times. If your coupon not working, maybe your coupon exceed usage number of time.
How Can I Redeem Coupons?
During the checkout process there is the option to enter the coupon code.
Enter your coupon code in the area shown below and click apply, the discount will then be deducted from the total order value.